Trusted business advisors helping you focus on building a VALUABLE business

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Build Your Technology Stack

We are in the midst of the greatest social, economic and business changes the world has seen for over 100 years.  Technology is being used to disrupt every industry we know. It’s changing the very nature of work itself.  TECHNOLOGY IS KEY TO ACHIEVING PROFITABLE SCALE IN YOUR BUSINESS.  Without it, your business is going to be left behind.

YOU NEED TO STAY RELEVANT AND COMPETITIVE

If you aren’t lucky enough to be a business “born in the cloud” (i.e. a company started in the last decade) then chances are you are using legacy software and out of date IT infrastructure. Do you really want to be missing out on the opportunities that digital transformation can offer your company?

YOUR TEAM WANT TO FEEL VALUED AND CONNECTED

Technology can automate manual jobs – freeing team members up to focus on creative work they are passionate about and can add real value to. It can also increase accountability and enable a collaborative work environment that allows workers to communicate across silos, borders, and offices.

YOUR CLIENTS DEMAND SPEED AND COST BENEFITS

Systems and technology can create a consistent, powerful customer experience that rocks your client’s world.  Dynamic collaboration technology can support an increase in productivity, efficiency and deliver a return on investment. Communication between your company and your clients can be streamlined, which means the cost and time required to do business is reduced for your clients.

YOUR COMPETITORS ARE DOING IT TO STAY LEAN AND ENGAGED

Your competitors are now lean, efficient, make much better use of their capital and delight their customers by engaging with them across multiple channels.  Are you really going to choose to be an old dinosaur that’s at risk of extinction? We didn’t think so!

The Digital Transformation Framework

We utilise a digital transformation framework to help clients understand their digital transformation journey.  This technology framework achieves 4 main things:

  1. Creates a highly efficient    and productive team
  2. Delivers a consistent and beautiful customer experience
  3. Enables fast, informed, data based decision making
  4. Increases agility, profitability and scalability

The framework covers 5 distinct layers or stacks which when combine provide a framework for building out a technology stack.

tech stack

INFRASTRUCTURE STACK

These are the essential platforms that any professional services business has to have to do business today, and these platforms often complement all other platforms that integrate with them.  This is the ‘ground level’ of your digital house.

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) STACK

Your CRM stack is key to a high converting sales process and delivering an awesome customer experience.  It provides a feedback loop that continues to build and improve the relationship experience.

SERVICE DELIVERY STACK

Your services delivery stack is the key to a highly productive team that can deliver from anywhere in the world – while providing an efficient and beautiful customer experience.  Your profitability is directly linked to the platforms you use in this stack.

SUPPORTING SERVICES STACK

It’s very easy to drown in red tape and admin.  Legislation, regulation, the demands of HR and accounting – all of these can consume valuable time and energy, slowing your real work down.  Support services give you the freedom to get back to running your business.

BUSINESS INTELLIGENCE STACK

The proverbial ‘roof’ to your digital platforms, Business Intelligence draws data up from all platforms to provide a consolidated reporting experience to drive decision-making.

Discover our digital transformation solutions and strategies to help you grow and scale a VALUABLE business