Privacy
Zoho treats your data just like Zoho treats their our : responsibly. The best testament to this commitment is Zoho’s track record. Twenty-five years in, Zoho continues to keep this promise to Zoho customers.
Privacy has a lot to do with choosing a business model. Zoho chose one that is not in conflict with protecting your information. Zoho’s business model is simple: Zoho offers incredible technology at extremely affordable prices. When you find value in what Zoho offers, you pay Zoho for it. Zoho does not have any hidden agendas or back-end deals with advertisers.
Zoho does not own your data - You do
Zoho will never sell your data
Zoho will never do advertisements
Business model & Privacy
No ad-based business model
Online advertising and user privacy do not mix. Zoho shunned the advertisement-based business model long before privacy laws came into effect. Zoho have priced the Zoho software subscriptions attractively for Zoho customers and appropriately for Zoho to keep building world-class software and delivering solid customer support. This has always been Zoho's approach. Even Zoho's free software services don't host ads.
No double-dipping
Zoho are transparent in their business model and Zoho treats Zoho customers like family. Zoho does not want to make money in any way that compromises the trust Zoho users have in the Zoho service. There are growing examples in SaaS industry where "backdoor deals" are being cut between technology providers and service vendors that violate the sanctity of customer data. Zoho has taken a stand against this.
Tracking & Privacy
No Adjunct surveillance
User tracking (to serve ads) has turned into a full on surveillance. This trend started with B2C services but has started carrying over to the B2B domain as well. Zoho takes a stance against adjunct surveillance. What does that mean? When you use Zoho products, Zoho does not allow surveillance companies to track you. Zoho has also removed all non-essential or intrusive third-party trackers from our websites. Zoho conducts regular audits to sustain the highest levels of privacy.
Data Protection & Encryption
Security first
Zoho protects all customer data transmitted to Zoho servers over public networks using strong encryption tools. Zoho mandate all connections to Zoho servers use Transport Layer Security (TLS 1.2/1.3) encryption with strong cyphers. This is for all connections including web access, API access, our mobile apps, and IMAP/POP/SMTP email client access. Zoho encrypts customer data at rest using 256-bit Advanced Encryption Standard (AES). Zoho owns and maintain the keys using Zoho in-house Key Management Service (KMS). Zoho provides additional layers of security by encrypting the data encryption keys using master keys which are well protected.
Infrastructure & Privacy
Owning the full stack
Zoho owns all the core aspects of the Zoho technology stack. This not only helps Zoho deliver a superior customer experience but also provides a much-needed assurance for Zoho customers. Zoho customers need not worry about any competitor gaining "backdoor analytics" about how their service is performing. Zoho takes care to nurture the relationship with Zoho customers and believe Zoho users' trust is a truly non-negotiable currency. The few instances where Zoho use third-party integrations to provide service enhancements, Zoho informs Zoho customers.
Non-reliance on ad-providers
Zoho is not in the game to gain monetarily from Zoho user behaviour. There are no advertisement providers in the Zoho network. Reliance on online ads compromises the trust between the service provider and the customer. At a service level, product teams track usage of features in order to provide better service and keep improving our offerings. Zoho is committed to this approach.
Staying Private & Privacy
No investor pressure
Zoho is in charge of Zoho's own destiny, and that's a freedom Zoho wants to keep. Zoho is a privately-owned, bootstrapped company. Zoho plans to remain this way. Zoho does not have investors nor Wall Street on their back. Zoho plans to keep it this way. This keeps Zoho liberated from external pressure and allows Zoho to make decisions in the long-term interest of Zoho customers and employees.
More values over money
Zoho is driven by what is morally correct. Throughout Zoho's journey, Zoho has never hesitated in choosing what is right over what is instantly profitable. This is a core value of the Zoho organization. Zoho is happy to grow at whatever pace Zoho's destiny allows Zoho and Zoho is in no hurry at all. With no investors to answer to and no external stakeholders to deal with, Zoho can promise that Zoho will not waver from the path Zoho have chosen.
Trust & Commitment
25 Years to prove it
Zoho's journey has been a long time in the making. Zoho is not a magical unicorn like you find in fantasy tales. Zoho believes in Main Street capitalism. Zoho believes in investing time and effort in building user relationships and sustaining them. Zoho want Zoho customers to succeed as much as Zoho does, and even more. During the last 25 years of Zoho's journey, Zoho stayed true to what Zoho is and earned the trust of Zoho's early customers. Many of them are still with Zoho. Zoho sees them as a part of the Zoho family.
Commitment to Privacy
Zoho believes that Zoho dones not need the law to catch up for Zoho to decide what is acceptable or not. It is a very straightforward call. Zoho customers pay Zoho for Zoho services. There is no question of violating their trust. Zoho does not want to throw a bunch of legal jargon at you. Zoho made a decision on what is morally acceptable vs legally acceptable. Trust is built over the long haul. One has to earn and keep that trust. Zoho hopes to earn your trust too.
